DESIGN What You Want or DEAL With What You Get!

After 20 years in the recruitment services and Recruitment Process Outsourcing (RPO) space, we have learned a thing or two about what it takes to consistently make great hires. We know when it comes to recruiting, time is typically of the essence--it's all too easy to get caught up in the vortex of "hurry, we need someone yesterday!"

Unfortunately, a rushed process and poor planning typically results in wasted time, rework and, often, a less-than-stellar hire. To avoid these pitfalls, our advice is to stop and take some valuable time up front to get very clear on what you need, what you want and how you plan to get it. Constant calibration and course changing once a search is launched is wasted time and will not get you to your goal--a top-notch new hire--most efficiently and effectively.

Success in 34 Steps

In identifying what you need in your new hire, be very honest and realistic about the must-have vs. nice-to-have qualifications and qualities you seek. Once you have clarity on what you're looking for, a well-defined, streamlined process is in order.

The hallmarks of our services are measured by quality, speed and cost, and our recruitment process supports these aspects at every turn. Ours is a Six Sigma-inspired process, carefully boiled down to the 34 steps we have deemed essential to landing a great hire.

Here are a few suggestions to trim the fat and thus boost the efficacy of your recruitment process:

Evaluate: Carefully assess each step of your process and identify those aspects that your internal/external clients and candidates value the most.

Eliminate: Abandon the fluffy, time-wasting steps that add little value to your process.

Analyze: Get into your numbers. A data-driven process enables constant analysis and allows course adjustments to be immediately implemented, if needed.

Creativity Reigns

Developed in the 1980s, "Six Sigma" is a measure of quality that strives for near perfection. Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects (driving toward six standard deviations between the mean and the nearest specification limit) in any process. Though some argue that Six Sigma introduces rigidity to a process, we say "not necessarily." With the 34 critical steps as our cornerstones, our process remains completely flexible and scalable. With the 34 steps ensuring our clients receive high value in the form of improved hiring manager and candidate experience, faster delivery, systematic problem solving, and more, we are free to be supple and continually offer creative solutions to meet the varying needs of our diverse client base.


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Kim Shepherd is the CEO of Decision Toolbox (http://www.dtoolbox.com), a national recruitment process outsourcing firm. She is the author of the newly released book, The Bite Me School of Management: Taking a Bite of Conventional Business Thinking. The book takes a large bite of out typical corporate culture. The lessons, funny and concise bite-sized servings, can be applied to all industries.


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