A number of modern businesses have recently adjusted their phone systems from normal carriers to VOIP phone system plans. The advantage of going through with this change is that these companies are still getting top quality phone services but they are paying considerably less for them each month. But some business owners are concerned about getting a VOIP plan because they think that they will have very limited additional options to choose from, thus restricting their ability to make the most of telephony technology. VOIP calling has become quite advanced in recent years, so a bit of research into the field will reveal just how versatile this telephone service is.
Caller ID is a rather basic service that all companies use with their telephone systems; it can also be used with a VOIP phone system to record who is calling and from where. This simple technology came to be a business must-have just a few years after it was first introduced to the market. Since it is impossible for your staff to be available for callers 24 hours a day, you should also consider having a good automated answering service or voicemail program in place. If a client calls and no one is able to pick up the phone, this service redirects them to a recorded message which asks them to call at a time when staff is available, tells them to leave a message, or offers them the chance to connect to a specific extension.
Calling a businessperson at their office phone may not be the best way to get a hold of them, especially if they are frequently traveling for work. If a message is left at the office for someone who is travelling during the week, they might not get a chance to hear that message until long after it is recorded. And even if the individual uses a mobile business phone, it might not be best to give that number out to all clients.
Simultaneous ring services, which can be set up with a VOIP phone system, is one of the best ways to avoid this problem because it forwards office calls to a cell phone. It promises privacy for the employee while also making certain that all clients are attended to promptly.
If you are searching for more ways to make your VOIP phone system help your employees, you can consider getting marketing call tracking or voicemail to email. This Web based technology is assisting many businesses in their efforts to cut costs and maximize success.
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