The 9000 family which ISO standard 9001 is a part of is designed to create a group of quality management protocols. The protocols were created to ensure companies are providing the best quality products for their customers and share holders alike. Within this family there are eight separate management principles which make it well worth the time and money to get the certification.
A bonus to obtaining an accreditation such as this are the financial benefits received after acquiring certification. In some cases a company will also require this certification when making large purchases however not all purchases require the certification. Another perk involves the returns on investments which are quite a bit higher than companies whom are not certified.
Before applying for the certification a company must meet designated requirements set forth by the governing bodies. These requirements include a proven ability to provide clients and stock holders with products that meet designated requirements. Also they must be able to use the system to constantly improve customer satisfaction while using the new procedures.
A company must also be able to demonstrate how they are going to improve the existing system as well. Any and all improvements must fall under the designated parameters set forth by the regulatory requirements. In order to offer the same set of parameters to all businesses the requirements are completely general in design.
When a company begins the implementation proceedings, the first step is to identify all requirements and determine how they apply to the business. Next quality products will need to be established and a plan for implementing them into the business will be required. Policy documentation will need to be created to show how the requirements are being satisfied.
Upon completing the policies and procedures, the company is required to send the updated policies out company wide. Once the employees receive the updated policies the management teams can monitor how the changes are doing. The monitoring process will effectively assist in the customization of the policies and procedures and allow for documentation to be created as well.
Reviewing the final changes and corrections made to the system is another essential part to verifying the new processes work. To accurately verify the procedure, constant monitoring is required to make sure the new procedures are effective and there are no additional problems. When everything is running smoothly an internal audit is performed, during the audit process the procedure is monitored and made sure that the employees are working with it at all times. When the internal audit has been completed and everything is satisfactory, an external audit is next.
The external audit will review active documentation and plans for updates and other changes that are going to be made to the system. Also the audit is performed by an accredited body in order to ensure the process is working correctly. In addition to the review of the process the manuals and procedures are also evaluated. When the audit has been completed and the company receives a passing grade they are granted their ISO standard 9001 certification.
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The author regularly writes articles about ISO standards, and also creates content related to the business management field. For more information please visit http://www.hpa.co.uk
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