As a client, it is important that you have a clear understanding of the needs your business must fulfill. However, if you are not an IT professional, it may be hard to know how to match your company needs with the abilities of the host company, simply because you don't know what is available on the market that would fit your requirements. Business owners can take advantage of the expertise available in full-service hosting companies to help define the needs.
It is normal and natural for business to desire growth. If a business grows, the space on a Windows managed server and the facilities used to manage those services must also grow. The hosting organization should be able to offer the client a frustration-free transition to a level of service that is an appropriate fit. A new business probably doesn't need an overabundance of space on the equipment. As a company grows in its needs, the host organization should be able to smoothly integrate increased service levels.
Each aspect of the agreement between a client and the hosting organization should be formalized in writing. This action protects both parties. Some of the elements to be included are the level of operations, acceptable downtime and under what circumstances, the type of equipment and the administrative responsibilities. Typically the host installs and administers the operating system and printer software. The host also installs any applications that clients use, but does not administer this software. Application software operation is up to clients and their software providers.
You should specify when your equipment will be replaced due to age or obsolescence. When the equipment must be checked during routine maintenance periods, the time should be picked during the least disruptive hours for the business. The provider is expected to maintain equipment in good operating condition so that the usage is confirmed. The uptime should be according to industry standards.
A way to contact the host is important. With global businesses, a server that is down, and administration that is unavailable for hours is simply not a good business practice. The customers of a client are not willing to keep coming back to a site that displays an unavailable message.
The host company must ensure that there is plenty of server space so that expectations and growth needs of the client can be accommodated. The elements are the operating system, printer software, space for backing up data and installation of any application software necessary to run the business effectively. The client needs to be able to reach customers and vice versa.
As an entrepreneur, you should know how to get the best from your managed hosting service before signing the managed server contract. A Service Level agreement is the formal document that describes the understanding The SLA might specify the server equipment and size, administration, up-time standards and other elements that affect the host and the client.
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