Many professionals have to rely on word of mouth to spread about their business and abilities. You can trust that to a certain extent, but at times, you can only be as good as what your customers say you are. One bad word, and if it spreads, can give an otherwise good person a bad aura.
With the interaction of the internet, it is easy for consumers to find a plumber now, and see what they specialize in. Some companies only do small repairs and drain cleaning. While others can take on larger projects such as retrofits and septic repair. Take into account their contractors license. There are different levels of licenses. Some are for just repair, and base work. Others allow for full contract to the point of building an entire house.
With feedback in a number of places, plus registrar of contractor information, consumers now have more to go off of. Since formal complaints allow both parties to be heard, you can consider that information to be a reasonable representation of a company. Other feedback on specific websites can also be good.
With prices of gas and other materials going up recently, expect to pay a fair amount for someone to come to your house. After all they do have expenses to cover which are not cheap. After hours and weekends expect to pay more as well. If there is any installation of new equipment, ask for their pricing, sometimes they can save money from their own suppliers. Otherwise do not be afraid of pricing out a faucet or toilet on your own and supplying it to them.
A good company will have their people dress appropriately, and equip them with proper tools. They should be aware of your house, and stay neat and tidy within reason. Some will even take to laying protective materials down, and wearing shoe covers to protect flooring. This attention to detail should be welcomed and expected from a true professional.
Some companies will warranty their work. Most times for basic repairs a 30 day guarantee will be in place. Larger projects should have a longer period. Ask about how they back up their work, that is important in case anything does happen. There may also be local law in your area that provides a certain level of warranty as well.
Finding the right company to come in and take care of your plumbing needs should not be a difficult prospect. Use of proper information and research can help in that process. There are many good companies out there, and they are not afraid to show what their customers think of them. A good company should be your partner in your project.
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